Frequently Asked Questions
Frequently Asked Questions
Below you’ll find answers to the most common questions about orders, delivery and returns.
Is my payment information secure?
Absolutely. All payment details are protected using industry-standard encryption technology to ensure your information remains safe and confidential at all times.
For more information, please review our Payment Policy.
What is the return period for my order?
You may return your purchase within 30 days of delivery.
Items must be returned in their original condition. Full details regarding eligibility and procedures can be found in our Return & Refund Policy.
What is the estimated delivery time?
Orders are typically processed within 1–2 business days.
Once dispatched, delivery usually takes between 5–7 business days (Monday to Friday). The total estimated delivery time is therefore approximately 6–9 business days.
For further details, please visit our Shipping Policy.
How can I track my order?
As soon as your order has been dispatched, you will receive a confirmation email containing your tracking number.
You can follow your shipment at any time via our Track Your Order page.
Is complimentary shipping available?
Yes — we provide complimentary shipping on all orders within the United Kingdom.
International orders may be subject to additional shipping charges. Further information is available in our Shipping Policy.