Shipping Policy

Shipping Policy

At Luna London, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.

1. General Shipping Information

We currently ship throughout the United Kingdom.

Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.

2. Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and public holidays.

During peak seasons or promotional events, processing times may be slightly longer. We will notify you of any significant delays.

3. Shipping Rates

Free Shipping – We offer free shipping on all orders, with no minimum purchase required.

4. Estimated Delivery Times

Here’s what to expect once your order is processed:

  • Processing Time: 2–3 business days (Monday to Friday)

  • Transit Time: 4–9 business days (Monday to Friday)

  • Total Estimated Delivery Time: 6–12 business days

  • Order Cut-Off Time: 6:00 PM

  • Time Zone: (GMT) Greenwich Mean Time – London

Please note: Delivery times are estimates and may be affected by carrier delays, customs clearance (if applicable), or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas.

Certain items may be subject to shipping restrictions depending on UK regulations or carrier limitations.

6. Failed Delivery or Returned Packages

If delivery fails due to incorrect address information, refusal of delivery, or multiple failed attempts, the package may be returned to us.

If this occurs, we will contact you to arrange reshipment. Additional shipping costs may apply.

7. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at:

info@luna-london.uk

We will investigate the issue with the carrier and work towards a suitable resolution as quickly as possible.

8. Shipping Policy Updates

We may update this Shipping Policy from time to time to remain compliant with Google Shopping Ads requirements or to improve our services.

The most recent version will always be available on this page.

Last updated: 01/20/2026

9. Contact Information

Store Name: Luna London
Business Name: Schram Sales BV
Company Registration Number (KvK): 98655450

Business Address:
Noorderweg 81A
3761EV, Soest
Netherlands

Warehouse Address:
6 Rowley Grove
Birmingham B33 0AS
United Kingdom

Phone: +44 204 538 655
Email: info@luna-london.uk

Customer Service Hours

Monday to Friday: 09:00 – 18:00 (GMT+1 – London Time)

We aim to respond to all inquiries within 24 hours.